Viewpoint Library, a Toronto Public Library initiative, enables patrons to book 30-minute in-person conversations with individuals offering unique professional, cultural, or lived experiences. It prioritizes active dialogue over passive content consumption
Differs from other competitors by replacing passive video-watching with judgment-free dialogue, it allows browsing respondents by language, lived experience, or professional expertise.
Overview
Key Tasks
Alignment with UX best practices
Design justification
The sign-in/sign-up interface emulates platforms like LinkedIn & Twitter- user’s name/profile icon replaces menu labels once logged in. With a dropdown for account settings., this prioritizes familiarity and efficiency.
Reflections
Balancing information richness vs simplicity was key — too much text overwhelms users, too little reduces trust.
Designing for cognitive accessibility (short steps, simple choices) makes the system better for everyone.
Storytelling through the Browse → Propose → Commit flow made the design more intuitive and aligned with real user needs.